Payment and Refund Policy

Last updated: 30 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses and related digital materials offered through storykix. The services covered include access to professional training modules on live television production, such as studio equipment integration, dynamic camera techniques, acoustic optimization, lighting setups, and reliable production processes for news programs, interviews, and live shows. The policy governs payments made by individuals or organisations located in the United Kingdom and explains the rights and obligations when buying these digital educational products.

Prices, Currencies, Taxes, and Any Additional Charges

All prices on the website are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing rate applicable in the United Kingdom. No additional charges apply for standard course access, although optional add-ons such as extended support sessions may incur separate fees clearly shown at checkout. storykix reserves the right to adjust prices, but any change will not affect orders already placed and confirmed.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Payments are accepted via major credit and debit cards, including Visa, Mastercard, and American Express, as well as through secure third-party processors. All transactions are authorised in real time and processed using industry-standard encryption. storykix does not store card details. Authorisation is required before access to course content is granted. In the event of a declined payment, the order will not be processed.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, an order confirmation email is sent to the address provided during checkout. This confirmation constitutes acceptance of the order and formation of the contract between the purchaser and storykix. The contract is formed under the laws of England and Wales. Access credentials or download links are provided immediately after confirmation for digital content.

Cancellation Rights and Applicable Cancellation Periods

Under UK consumer law, purchasers have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. Cancellation must be communicated in writing to hello@mediacityuk.co.uk. However, if the purchaser has begun accessing the digital course materials during this period, the right to cancel may be lost. Subscriptions, if offered, follow the same 14-day rule but are subject to specific renewal terms stated at the time of purchase.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available within the 14-day cooling-off period provided no substantial access to course content has occurred. Refunds are not available after this period or once the purchaser has downloaded or streamed more than a negligible portion of the materials. Promotional offers, gift vouchers, and completed live workshop sessions are non-refundable. Technical issues caused by the purchaser’s equipment or internet connection do not qualify for refund.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact hello@mediacityuk.co.uk with the order number, full name, and reason for the request. Include any supporting details such as screenshots of access issues. Requests must be submitted within the applicable time limits. 0161 886 5300 may be used for initial enquiries, but formal refund requests require written submission via email or the contact form on the site.

Inspection, Approval, Rejection, and Notification of the Refund Decision

storykix will inspect each request within 10 working days. The decision will be based on whether the cooling-off period applies and whether access to content has taken place. Notification of approval or rejection is sent by email. If rejected, the reasons will be explained clearly. Appeals can be made by providing additional evidence within seven days of the decision.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, although the actual time for funds to appear in the customer’s account depends on the card issuer or payment provider. No refund will be provided in cash or alternative methods unless agreed in writing.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital courses are considered delivered once access is granted. Therefore, the right to cancel ends as soon as the purchaser accesses the materials. Subscriptions renew automatically unless cancelled before the renewal date. Promotional bundles are subject to the same rules as standard purchases, with refunds calculated on the full price paid rather than any discounted amount.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments will result in the order being held until resolved. Duplicate charges are investigated promptly and corrected within five working days. Chargebacks are treated as cancellations and may lead to loss of access. Suspected fraudulent activity will be reported to the relevant authorities and may result in immediate account suspension without refund.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. Purchasers retain the right to pursue claims through the courts or alternative dispute resolution schemes if they believe their rights have been infringed.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, write to hello@mediacityuk.co.uk or use the contact form on the Contacts page. The Greenhouse, MediaCityUK, Salford, Greater Manchester M50 2EQ and 0161 886 5300 are also available for postal or telephone enquiries. storykix may update this policy from time to time. Changes will be posted on this page with a new last-updated date. Continued use of the site after changes constitutes acceptance of the revised terms.