Legal Information

1. About This Legal Information Page

This page brings together, in one place, the company information that United Kingdom law requires a commercial website to publish, together with the practical rules that apply to anyone who visits this website. It also explains who operates the site, which identifiers apply to the business, what you may and may not do with our content, and how disagreements are handled. The information below applies to the entire website, including every page, form and document made available through it.

Last updated: 30 October 2026. This version replaces all earlier versions of this page.

2. Who We Are — Identity of the Website Operator

This website is owned and operated by storykix. Throughout this page, the words "we", "us" and "our" refer to storykix, and the word "website" refers to this site and all of its content, functionality and services.

We are a commercial business working in the live television production sector. Our subject matter covers studio equipment integration, camera technique, acoustic optimisation, lighting design and the operational processes that make news programmes, interviews and live shows dependable. We describe, explain and compare professional practice in these areas; we do not act as your agent, your employer or your professional adviser unless we have signed a separate written agreement with you.

If you need to know which legal entity you are dealing with, or which entity is responsible for a particular part of this website, you may ask us at any time using the contact route set out in section 4.

3. Legal Form, Registration Details, Tax Identifiers and Responsible Representatives

We are a private limited company incorporated in England and Wales and registered with Companies House. Our identifying details are as follows, and we publish them in line with the Companies (Trading Disclosures) Regulations 2008, the Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015 and the Electronic Commerce (EC Directive) Regulations 2002.

Registered Company Name: storykix
Company Registration Number: 13033970
Place of Registration: England and Wales
VAT Number: 494089156
Registered Office: The Greenhouse, MediaCityUK, Salford, Greater Manchester M50 2EQ
Business Activity: provision of equipment, technical services and information for film, television, broadcast and live production work.

We are registered for Value Added Tax in the United Kingdom. Where VAT is chargeable on a supply, it is included in the price shown to consumers and is shown separately on business invoices. Our VAT number may be verified through the official United Kingdom VAT checker if you need to confirm it before contracting with us.

Responsibility for this website and for the business rests with the directors of the company. Where the names of directors are published on this website, the names of all directors are published together, as the trading disclosure rules require; we never publish a partial list. Company officers, the company secretary where one is appointed, and the registered auditor where one is appointed are recorded at Companies House and may be checked there.

We do not carry on any activity that requires authorisation from a financial regulator, and nothing on this website is an offer of regulated financial services, investment advice or credit broking. Where we hold trade memberships, accreditations, certifications or industry scheme registrations that are relevant to the work we describe, those details are displayed on this page or on the page that describes the relevant service. We also comply with our waste electrical and electronic equipment obligations and with the producer responsibility rules that apply to the equipment we supply, hire or service.

4. Registered Office and Available Contact Details

Our registered office is at The Greenhouse, MediaCityUK, Salford, Greater Manchester M50 2EQ. Correspondence intended for the company as a legal entity, including formal notices, should be directed there or sent by email so that it reaches us in a form we can retain.

You can reach us by email at hello@mediacityuk.co.uk or by telephone on 0161 886 5300. This website also has a Contacts page with an enquiry form, which is the quickest route for general questions about our subject matter, our services and this website. Messages sent through the form are delivered to the same team that monitors the email address above.

We aim to reply to enquiries within a small number of working days. We do not accept service of legal documents, complaints or formal notices through social media messages or through comments, because those channels do not provide a reliable record. Telephone calls may be recorded for training and quality purposes; if a call is recorded, we tell you at the start of the call.

5. Purpose, Scope and Intended Audience of the Website

This website is a professional hub for people who work in, study or commission live television production. Its purpose is to explain and discuss studio equipment integration, dynamic camera technique, acoustic optimisation, lighting setups and the production processes that keep news programmes, interviews and live shows on air reliably. It is a commercial site: we publish information in order to promote our business and the services we offer.

The content is written for a professional and semi-professional audience, including technical operators, producers, studio managers, freelance crew, integrators and students on production courses. It is not directed at children, and we do not knowingly design any part of it to attract children or to collect their personal data.

The content is general information and technical commentary. It is not a substitute for a site survey, a risk assessment, a manufacturer's instructions or advice from a qualified engineer who has seen the venue concerned. Rigging, electrical work, working at height and the operation of broadcast equipment carry real risks, and you remain responsible for the safety and legality of what you do on your own premises and on your own productions.

6. Access to the Website and Acceptable Use

You may browse this website free of charge for lawful purposes. Access is provided on a temporary basis, and we may change, suspend or withdraw all or part of the site without notice, for example for maintenance, security work or because a third-party dependency has changed.

When using this website you agree not to:

break any applicable law or infringe the rights of any other person;
attempt to gain unauthorised access to the site, its servers, its administration areas or any connected system;
introduce viruses, malware, denial-of-service traffic or any other harmful material or code;
use automated tools to scrape, harvest, mirror or bulk-download the site or its content, or to place unreasonable load on our infrastructure;
copy, republish, sell or exploit our content for a commercial purpose without our written permission;
frame, embed or present our pages in a way that misleads anyone about who provides the content;
submit material that is defamatory, discriminatory, obscene, misleading or that you do not have the right to submit.

If you breach these rules we may suspend or withdraw your access, block the relevant connection and, where the breach is serious or causes loss, take legal action. We also reserve the right to report criminal conduct to the police and to the National Cyber Security Centre where appropriate.

7. Intellectual Property, Content Ownership and Trademarks

Unless we say otherwise, all content on this website, including the text, layout, structure, graphics, diagrams, photographs, illustrations, audio-visual material, page design, underlying code and the selection and arrangement of the content, is owned by us or licensed to us, and is protected by copyright, database rights, design rights and other intellectual property rights.

You may view, print and download material from this website for your own internal professional reference, teaching preparation or personal study, provided that you keep all copyright and attribution notices intact and do not modify the material. Any other use, including reproduction in training packs, internal wikis, tender documents, conference handouts, paid publications or on other websites, requires our prior written consent.

Trademarks, brand names, product names, model names and logos of equipment manufacturers and other third parties that appear on this website remain the property of their respective owners. They are used for identification and descriptive purposes only. Their appearance does not imply any sponsorship, endorsement, affiliation or approval of this website by the brand owner, and does not transfer any licence to you.

If you believe that content on this website infringes your intellectual property rights, or that material has been attributed to the wrong party, please tell us at hello@mediacityuk.co.uk with enough detail for us to identify the material and to assess your complaint. We investigate every notice we receive and remove or amend material where that is the right outcome.

8. Accuracy, Availability and Proportionate Limitation of Liability

We prepare our content with reasonable care and we try to keep it current. Even so, professional practice in live production changes quickly: equipment is superseded, firmware changes, standards are revised and working methods vary between venues. The content is therefore provided on an "as is" and "as available" basis, without any warranty or guarantee that it is complete, accurate or suitable for your particular circumstances.

We do not promise that the website will always be available, uninterrupted or free of errors, or that defects will be corrected quickly. We are not responsible for any failure caused by events outside our reasonable control, including network failures, hosting outages, cyber incidents and interruptions to third-party services.

To the fullest extent permitted by law, we exclude liability for indirect, incidental, special or consequential loss, and for loss of profit, loss of revenue, loss of business, loss of opportunity and loss of anticipated savings, however those losses arise and whether or not they were foreseeable.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the statutory rights of consumers, or for any liability that cannot lawfully be excluded. If you are a consumer, you have the benefit of mandatory consumer protection law, and no part of this page is intended to reduce the rights that law gives you.

9. External Links and Third-Party Content

This website may refer to products, standards, venues, contractors and public bodies, and may point you towards material published elsewhere. Where we link out, we do so because we think the destination is useful. We do not control external websites and we do not endorse, monitor or accept responsibility for their content, their accuracy, their security, their availability or the way they handle your personal data.

When you follow an external reference you leave this website, and the terms and privacy notices of the destination apply. If you notice that a reference on our site has become inaccurate, outdated or points somewhere inappropriate, please report it to hello@mediacityuk.co.uk so that we can correct or remove it.

Where third-party material is quoted, summarised or otherwise reproduced on this website, it is used on the terms on which the rights holder makes it available, including applicable open, fair dealing or quotation provisions, and is attributed where attribution is required.

10. Data Protection, Privacy and Cookies

We process personal data in accordance with the United Kingdom General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. More detail, including the categories of data we collect, the lawful bases we rely on, the retention periods we apply and the rights available to you, is set out in our Privacy Policy, which forms part of the legal framework of this website.

Our Cookie Policy explains the cookies and similar technologies used on this website, what each category is for and how you can change your choices. Non-essential cookies, including analytics and any measurement or advertising technologies, are used only after you have given consent through the site-wide cookie banner. Consent is requested again when our practices change, and you can withdraw or amend your consent at any time through the cookie preferences link, without losing access to the site.

Under the rules above you have the right to be informed, to access your data, to have inaccurate data corrected, to have data erased where the conditions are met, to restrict or object to certain processing, and to receive certain data in a portable format. You can exercise these rights by writing to hello@mediacityuk.co.uk. We will respond within one month, and we may extend that period where a request is complex. If you are unhappy with how we have handled your data, you can raise a concern with us first, and you also have the right to complain to the Information Commissioner's Office, which enforces these rules in the United Kingdom.

11. Pricing, Orders, Cancellation, Refunds and Consumer Rights

Where this website offers goods, equipment, hire, installation or services for sale, the following rules apply, together with the Electronic Commerce (EC Directive) Regulations 2002, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Prices are shown in pounds sterling and, for consumers, are inclusive of VAT where VAT is chargeable. Any delivery, installation, travel or handling charges are shown before you confirm an order.
The main characteristics of goods and services, any minimum contract period, and the arrangements for delivery, performance or collection are described before you place an order.
Where you are a consumer buying at a distance, you normally have the right to cancel within fourteen days of receiving the goods or, for services, within fourteen days of concluding the contract. Where you ask us to begin a service during that period, you may still cancel but you may be charged for the work already carried out.
Cancellation rights do not apply to certain items, including goods made to your specification, sealed audio-visual or hygiene items once unsealed, and digital content supplied immediately with your consent.
Goods and services must be as described, fit for purpose and of satisfactory quality. If something is not, you are entitled to a repair, replacement, price reduction or refund in line with the Consumer Rights Act 2015.

The practical steps for cancelling, returning equipment, arranging collections and obtaining a refund are set out in our Payment and Refund Policy and in our Terms and Conditions, both of which form part of your contract with us. Nothing in this section affects rights that the law gives you and that cannot be excluded by agreement.

12. Professional, Industry and Regulatory Information

Our subject matter touches on broadcast engineering and on the technical standards that studios, production companies and contractors work to. Where a statement on this website refers to a technical standard, a code of practice or a trade scheme, it is there for guidance and does not replace the current edition of that document.

We expect anyone applying the techniques described on this website to hold the appropriate competence, qualifications, insurance and permissions, including electrical safety qualifications, rigging and working-at-height competence, and the consents required to film or broadcast in a given venue. Where personal data appears on screen, in recordings or in production systems, responsibility for lawful handling rests with the production concerned.

We maintain a modern slavery statement where our turnover or status brings us within the disclosure duty, and we cooperate with the waste electrical and electronic equipment regime for equipment that is placed on the market or returned to us. If you need a current copy of a compliance document, a certification record or a statement of our insurance cover for tendering purposes, please ask us at hello@mediacityuk.co.uk.

13. Governing Law, Jurisdiction and Consumer Dispute Rights

This website and any dispute or claim arising out of or in connection with it are governed by the law of England and Wales. Subject to the paragraph below, the courts of England and Wales have exclusive jurisdiction over any such dispute.

If you are a consumer resident in Scotland, you may bring proceedings in Scotland, and if you are a consumer resident in Northern Ireland, you may bring proceedings in Northern Ireland. Nothing in this page removes your right to bring a claim in the courts of the part of the United Kingdom where you live, or any other right you have under consumer protection law.

We would always prefer to resolve a problem directly. If you have a complaint, please write to hello@mediacityuk.co.uk or use the form on our Contacts page, setting out what happened, what you would like us to do about it, and any order or reference number. We will acknowledge your complaint and work towards a resolution. Where a dispute cannot be resolved by discussion, alternative dispute resolution may be available, but we are not obliged to participate in it, and no agreement to do so is a condition of using this website or of buying anything from us.

14. Changes to This Page, Related Documents and Last Updated Date

We review this page regularly and update it when our business, our website or the law changes. The version published here is the current version, and the date at the top of the page tells you when it took effect. If a change is material, we will make that clear on the website.

The following documents also apply to your use of this website and, where relevant, to any contract between us: our Privacy Policy; our Cookie Policy; our Terms and Conditions; and our Payment and Refund Policy. Together with this Legal Information page, they form the legal framework for the site. Where a conflict exists in relation to a sale of goods or services, the Terms and Conditions prevail to the extent of the inconsistency.

If you have a question about the company behind this website, about the information shown in section 3, or about any of the documents listed above, please contact us at hello@mediacityuk.co.uk or by telephone on 0161 886 5300, or write to us at The Greenhouse, MediaCityUK, Salford, Greater Manchester M50 2EQ. This page was last updated on 30 October 2026.